Dispatcher regional traffic (m/f/d)

Your tasks:

• You process our customers' inquiries and complaints, including support for major customers
• You will be responsible for processing service requests in direct contact with our national and international partner companies
• You have close communication and are in regular exchange with other internal departments (warehouse/disposition/billing)
• You are responsible for carrying out proactive transit time checks and status reports
• You process differences, surpluses and damage reports
• The organization of special trips also falls within your area of responsibility

Your profile:

• You have successfully completed your commercial training, ideally in freight forwarding and logistics services
• Ideally, you have initial professional experience in the direct forwarding environment
• You have a strong service orientation and score points with your strong communication skills
• You enjoy customer service, whether in person, by telephone or in writing
• You enjoy working independently and have a structured way of working
• You are fluent in German and ideally have a good command of English
• You show a high level of commitment and enjoy working in a team
• You like to catch the famous worm and have no problem with shift work: working hours from 03:00 - 11:45 or 04:00 - 12:45

Since its foundation 150 years ago, Hellmann Worldwide Logistics has developed into a genuine global player in logistics and combines this success with the charm of a family-run company. Diversity and equal opportunities are firmly anchored principles of our corporate philosophy. Applicants with severe disabilities will be given preferential consideration if equally qualified.

Your top benefits:

• Hellmann Spirit: "You" culture throughout the company, regular team and company events, birthday lottery ticket from the German TV lottery
• Work-life integration: 39 hours/week, working time recording and home office option
• Additional financial benefits: Vacation and Christmas bonus, company pension scheme and capital-forming benefits, up to €1,600 net bonus for recommending new colleagues, discounts and offers for travel, leisure and culture
• Health & well-being: Company fitness through Hansefit, mental health and health coaching and daily changing and varied dishes in our canteen
• Family: days off to care for relatives and for special events
• Professional & personal development: Newcomer Days, further education and training opportunities through our Academy, digital learning platform
• Mobility: Subsidy for the Deutschlandticket, mobility allowance, free parking, free use of e-charging stations

Your way to us:
Please send us your detailed application, stating your salary expectations and your earliest possible starting date, via our careers page.
This position is managed by our colleague Christina Klaus in Hamburg. Christina will be happy to answer any questions about the position on: 0160 / 935 89 414.
You can find more information about Hellmann, our services and our career opportunities at hellmann.com/careers.