Customer Service Employee (m/fd)

» Your tasks:

• You look after our customers and partners in land transport and are the contact person for enquiries and complaints
• You maintain a constant exchange of information with customers and partners on shipment events
• You will be responsible for communication and coordination with the sales department
• You proactively monitor shipments and report accordingly
• You process shipments in the international freight forwarding area
• You work with ATLAS for customs clearance in cross-border goods traffic

» Your profile:

• You have successfully completed your training in the field of forwarding/logistics and have ideally gained initial professional experience in land transport
• You have knowledge of import processing including customs
• You have a structured way of working, are able to work under pressure and are an absolute team player
• Your communication behaviour towards customers and partners is engaging and friendly
• You have experience in using freight forwarding software and common MS Office programmes
• Your good written and spoken English skills round off your profile

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We look forward to hearing from you

» Your top benefits:

• Hellmann Spirit: ‘You’ culture throughout the company, regular team and company events, birthday lottery ticket from the German TV lottery 
• Work-life integration: 38 hours/week, flexible working hours and mobile working
• Additional financial benefits: Holiday and Christmas bonus, company pension scheme and capital-forming benefits, up to €1,600 net bonus for recommending new colleagues, discounts and offers for travel, leisure and culture 
• Health & well-being: Company fitness via Hansefit, mobile massage during working hours, mental health and health coaching, daily changing and varied dishes in our canteen
• Family: days off to care for relatives and for special events
• Professional & personal development: Newcomer Days, further education and training programmes through our Academy, digital learning platform
• Mobility: Subsidy for the Deutschlandticket, mobility allowance, free parking spaces
• Equipment: Laptop

» Your way to us:  

Please submit your detailed application, stating your salary expectations and your earliest possible starting date, via our careers page. This position is managed by our colleague Christina Klaus in Hamburg. Christina will be happy to answer any questions about the position on: 0160 / 935 89 414. You can find more information about Hellmann, our services and our career opportunities at hellmann.com/careers.