What are the main challenges faced by companies when transporting goods between these two countries, and how does the Hellmann Cross-Border Solution address these challenges?

Jesus Osuna: In the dynamic landscape of supply chain management, availability, transparency, and cost-effectiveness reign as paramount challenges. At Hellmann, we navigate these hurdles by forging robust partnerships tailored to our clients' various needs. With our commitment to GPS visibility, we ensure transparency across all operations, enabling seamless execution aligned with customer expectations. At Hellmann, relationships matter, therefore we pay close attention to our customer expectations and the market targets, allowing us to deliver according to our network expectations.

How does Hellmann ensure regulatory compliance and security when handling cross-border shipments?

Jesus Osuna: We uphold stringent regulatory compliance by meticulously auditing and vetting all cross-border carriers through our dedicated carrier management department. This ensures adherence to C-TPAT regulations, guaranteeing the security and integrity of every shipment entrusted to us.

In your opinion, what is the importance of strategic positioning, such as a dedicated location near Laredo's key transit point, in optimizing cross-border logistics operations?

Jesus Osuna: Having our own offices in Laredo, Texas, just 3 miles from the border allows us to offer unparalleled customer support for border crossing, complemented by versatile warehousing options and efficient cross-docking services. This strategic positioning enhances operational efficiency and expedites the flow of goods between the US and Mexico.

Can you elaborate on the technology integration aspect, specifically the Smart Solution suite, and how it enhances the customer experience?

Jesus Osuna: Our integrated Smart Solution suite leverages cutting-edge technology to provide customers with real-time visibility and control over their shipments. By utilizing GPS tracking, our security department monitors every shipment live, ensuring peace of mind for our customers. Additionally, our smart visibility feature offers comprehensive insights, including temperature status and cargo risk identification, further enhancing the customer experience.

Looking ahead, what trends do you foresee in cross-border logistics and how is Hellmann preparing to adapt and innovate in response to these trends? 

Jesus Osuna: Cross-border business will continue to increase specifically in Q2 and Q3 this year, mostly related to the boom of the local automotive industry, but also the nearshoring effect we are experiencing within Mexico where new companies are arriving to import and export between USA and Mexico, which will lead to an accelerated increase in volume. By partnering with the right collaborators and offering tailored services, Hellmann is committed to staying ahead of the curve and meeting the evolving needs of our clients in cross-border logistics.

Interested in learning more? Connect with our local experts to explore our US and Mexico Cross-Border Roadfreight solution: US and Mexico Cross-Border Roadfreight