Hello, Carrie and Jesus. Thank you for joining us today, we are excited to learn more about the US/MX cross-border road freight service that you offer. Could you please tell us more about the service?

Carrie: Absolutely! The US/MX cross-border road freight service is designed to provide our customers with a seamless and comprehensive end-to-end solution, encompassing both the USA and Mexico. We offer a bilingual single point of contact, ensuring a seamless door-to-door experience that streamlines cross-border operations.

Jesus: We have integrated Hellmann Mexico's cross-border expertise with Hellmann US' robust infrastructure and market competitiveness. By combining these strengths, we have a centralized proposal that aligns with our customers' day-to-day operations so we can offer convenience and efficiency.

It's great to hear about this solution. Could you shed some light on the key components that you implement to ensure exceptional service?

Jesus: We have a carrier base that is CTPAT certified, and we follow a vetting process in the United States and Mexico to comply with each country's regulations. Our cohesive team is committed to the success of this cross-border solution, so we deliver exceptional service from end-to-end.

That sounds impressive. What is the current success of this service?

Carrie/Jesus: We are proud to say that the service has been progressed very well. With a portfolio of dozens of satisfied customers, we provide comprehensive coverage in both the US and Mexico. Currently, we handle hundreds of shipments per month, with a strong focus on standard freight and a specialized emphasis on serving the automotive industry. 

Tell us more about the infrastructure and services involved in this cross-border roadfreight service.

Carrie/Jesus: In the US, we offer customs brokerage services and in Mexico, we provide smart visibility tracking tools for trucks and truck insurance. Our infrastructure supports a wide range of services, including full truckload (FTL) door-to-door transportation, less than truckload (LTL) shipments, and many more. These services are designed to cater to the specific needs of our customers and ensure a seamless experience throughout the cross-border journey.

What would you consider to be the greatest advantage of this service?

Carrie/Jesus: The greatest benefit of our US/MX cross-border road freight service is our strategic presence, followed by our flexible transport solutions, and our smart visibility tracker. We are actively expanding our footprint in the road freight market and this service provides an exceptional opportunity to solidify our position as an industry leader by delivering service excellence and customized solutions—the Hellmann way.

Lastly, what is your primary focus?

Carrie/Jesus: Our primary focus is to generate new projects and products that benefit our clients. Equipping our commercial team with the necessary tools to address our customers' cross-border requirements and consistently deliver the service they expect is of paramount importance to us. By showcasing the Hellmann way of service excellence and providing tailor-made solutions, we want to exceed customer expectations and set new standards in the industry.

 

Thank you, Carrie and Jesus, for sharing your insights into the Hellmann US/MX cross-border roadfreight service. You have definitely developed a comprehensive and customer-focused solution. We wish you continued success and growth in the future.

 

Carrie/Jesus: Thank you for having us. We look forward to serving our customers with excellence in their cross-border operations.